How can I place an Order?
All orders are placed through the comcast accessories website. You have the ability to place a Single Order or utilize the BULK ordering option.

I haven't received my order.
Go to My Account.

New Account Approval, why isn't my account approved yet?
Contact your regional manager for information.

How Can I Cancel an Order?
Please contact us 610-793-6944 or accessoriesstatus@ctdi.com.

How do I return a product?
Please contact accessoriesstatus@ctdi.com. Once you have received the RMA #, you are required to ship back product with RMA# written visibly on outside on box along with the RMA paperwork provided. This will ensure that the credit is issued to the correct account.

Please Note
If a product return is required please email accessoriesstatus@ctdi.com for authorization # and form.
Return Authorization form and # must be on the outside of the box, any returns received by CTDI without this form will be refused.

CTDI Product Returns
Non-defective product may be returned within 30 calendar days from the date of shipment for credit equal to original purchase price. To receive credit on returned product, items must be received on or before the 30th day following shipment and be returned in new condition in original packaging.

CTDI Product Warranty
Product is warranted to be free of any manufacturing or workmanship defects for one year from the date of purchase. The warranty does not cover damage caused by improper application or use of the product. The replacement of a damaged product is the exclusive remedy: liability does not extend to any other damages, incidental, consequential or otherwise. CTDI will honor and administer any extended OEM warranties that are passed through from CTDI to Comcast.